EV Icons are not showing in Outlook 2007

After installing EV client (9.0) outlook addins  in outlook 2007  there is no icons are showing like below . And user cannot open Archived emails with attachments.

Why above EV icons are not showing in outlook toolbar?

Symantec introduced a utility called ResetEVClient.exe with the release of Enterprise Vault 7.0 onawrds. This utility is included on the user’s workstation when the client extensions are installed (\Program Files\Enterprise Vault\EVClient).

 

 

How to run ResetEVClient.exe

1. Close out of Outlook

2. Double-click on ResetEVClient.exe

3. Restart Outlook

Common Client Problems resolved by ResetEVClient.

- No Enterprise Vault toolbar icons in Outlook

- Enterprise Vault forms not showing in Outlook

- Archive Explorer is not showing the folder structure correctly

After run the ResetEVClient.exe utility all the EV icons could able to see in user outlook.

Ref: http://support.veritas.com/docs/293258

Home Folder Creation in NetApp and Active Directory

Happy New Year to all readers. Hope this year will bring more happy and health to all of us.

I am going to help you people who is looking for the Home folder solution which integrate with Active Dirctory and NetApp storage in Windows domain enviornment.

Active Directory Domain  –> Windows 2008 AD

NetApp Storage–> FAS 270

Normal Users required 1 GB and Power Users required 2 GB

First Step

Create two volumes in NetApp ( Volume creation is not part of this article). One for normal users and another for power users

Second Step

Create CIFS share for these two volumes.

We have given sharename as Normal Users$, It will be hidden and this share will not available if user browse \\filername

Third Step

Enable Home Directories in NetApp

While entering hme directory path volume name should enter as case sensitive.

Restrict users to see other users home directories

By default no one able to access other users hoem folders, but they will be list access to these folders if they browse \\filername\normalUsers$.

In order to restrict this we can apply below commands from filer command prompt

 FAS270> cifs shares cifs.homedir -accessbasedenum

once you apply this you will receive below error when user trying to browse the other user home directories

4th Step

Map this share location in Active Directory. Go to Active Directory users and computers–>select user–> properties–>profile tab–> Home Folder

 After this users can see home folder in their computer as home folder ( need to log off the machine)

 Last Step

Apply Quota for each user. Normal user 1 GB and power user 2 GB

- Login to Filer View of Netapp Filer

-      Add Quota –> Select user as quota type–> and select the volume

Give domain name\ username

Soft Limit – 800 MB ( can see warning in console if user exceed this limit)

Hard Limit – 1 GB ( users cant save if they reach 1 GB)

Click Next–> Commit

That’s it. We have configured Home directories to end users through Netapp storage. Dp let me know you need any more help to achieve this task

Thanks

Akther

How to change McAfee Database in another SQL server

We are using McAfee EPO 4.5 Antivirus server version in our enviornment to protect our clients and servers. The application is installed in Windows 2003 server and SQL Database for this application is pointed to seperate MS Windows 2008 server.

One day the SQL server had some ahrdware issues and it went down. We had a backup of EPO and we need to restore in to another SQL server to back Antivirus enviornment.

Steps need to do this activities are below

 

-      Open SQL Management Studio and create a new database called EPO

-      Restore the database to EPO

Once restore completed go the mcAfee EPO server and put the below link in Internet explorer

https:\\EPOservername:8443\core\config

Give the new Database server name there and given the credential

 

You have the option to test the connection. Once it done restart the EPO server.

Your EPO server is point to new Database server.

 

 

Netbackup server not triggering backup automatically

Noticed that Netbackup server is not triggering backup jobs automatically. It’s observed that this process has suspended and you have to manually trigger backup. How to resolve this?

If you want to stop the triggering automatically issue below command

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbpemreq -suspend_scheduling

Restore Enterprise Vault Databases when EV Database server crashed

Last week our MS SQL Database  Server had severe hardware issues and it was down and can’t boot.  The Enterprise vault 9.0 databases are contains in this server. So none of the users cannot open archived emails because there is no database connectivity with EV.

We are regularly taking backup of these databases by using  Symantec Netbackup 7.0 version. So we need to do a restore from Netbackup server to another SQL server. In a nutshell EV disaster recover y has to perform. Yes we have done this activity successfully and i would like to share that experience with you all.

Environment

Enterprise vault server 9.0 – Installed on Windows 2008 R2 server

MS SQL 2008 R2

Symantec Net backup 7.0

 Activities performed

Prepared new server for MS SQL Database with same name and Ip addres

1. Installed Windows 2008 Server Ent R2 OS in server
2. Installed SQL 2008 Server Enterprise R2 Edition
3. Installed Office 2007
4. Installed EV client
5. Mount disks from Netapp ( Space taken from Netapp storage)
6. Patched and installed all the basic software’s and Antivirus
7. Installed NetBackup agent
8. Given the Evadmin (EV service account)  local admin and SQL sys admin permission
9. IIS and .net installed
10. Name, IP and versions are same as the old server

Now the Database server is ready for restore. Below screenshot  is taken from Netbackup server. I will list which order we have to restore all the database.

Stop the EV services from EV server before start restoring

1. Restore from Netbackup server –>Backup archive GUI–> Select the EV server
2. First restore –> Directory DB
3. Then —>Audit DB
4. Then–> Monitoring DB
5. Evsite–> EV Vault store Group–>EV Vault store DB Mangers ( we have managers vault store)
6. Evsite –> EV Vault store Group–> EV Vault store DB users ( we have users vault store)
7. Manager Partition (Evsite–>EV vault storage group–>V Vault store–>All Partition–>Open partitio
8. User Partition (Evsite–>EV vault storage group–>EV Vault store–>All Partition–>Open partition
9. Reinstall EV application ( to sync /update EV binaries) –>RunEVsetup.exe. It wont affect y0ur EV server

Now users can able to open the archived emails.

How to copy members from one Distribution Group to another Distribution Group

I have a cituation that need to copy all the members from one DL to another DL because of busineess requirement. This group contains around 1000 users. AD running windows 2008 and Exchange version is 2010. Before i do in production i am testing in test DL’s.

Source DL – NCG

Destination DL – NCG1

ok. Now go to Exchange Management shell and apply below comman

It’s successfull. Then i applied it in production DL and its copied within few seconds.

 

 

Cannot open EV mails internally

One of the user complaints that he cannot open EV archived mails. He is trying to access mails from inside the office. Error was given below.

When i checked the DNS entry in client machine we can see that wrong DNS configuration created issue. it’s rectified and resolved the issue.

Below article helped me to solve this issue

http://www.symantec.com/business/support/index?page=content&id=TECH48937

 

 

New Message Tracking featuer in Exchange 2010

The intention to write this post is the new enhanced feature of Exchange 2010 Message tracking . There was an issue in one of the user ( Erwin). he is sending emails to his colleage   (Marwin) in same organization and Marwin is not receiving his mails. And Erwin is not receiving any NDR. Definitly there will be a rule to point to any of the sub folder but not sure.

Service desk team said they have checked Marwin inbox and can’t find the email from Erwin. So i checked from server and have seen the below screen shot.

Go to Hub Transport Server–> Exchange Management Console–> Tool box–> Message Tracking–> click Mail control-> Delivery reports

 

Mails are  there in Marwin inbox under folder name called Erwin. Just asked help desk team to verify is there any folder called Erwin in Marwin outlook inbox . They have find and it was under Deleted Items folder. That’s the reason he can’t see any of the emils.

Just want to emphasise on this new feature because in Exchange 2007 server we can just track emails which is being send by user to whom and what time and date. New 2010 feature even giving where this particular mail is residing in user inbox.

Free Enterprise Vault Training

Just have seen in Symantec Tech center and thought to share to al of you. It will give you an over all idea about different EV versions and functionalities.

http://techcenter.symantec.com/ecampus/enterprise?siteName=sena&courseNo=DP6002

Definitly it will be usefull who want to know more abou EV

Server service is not starting on windows 2008 server R2

We were struggling to start server service in one of the Windows 2008 enterprise edition of R2 server. Because of this issue we were facing lot of issue especially we want to migrate this server in to 2008 Active directory and it cannot because of this server service.

Ok, what we have find out after several research there are two registry entries were corrupted in that server. the registry entries are

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MSiSCSI 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\LanmanServer

Which affect the starting for the services “Server” and “Computer Browser” and causes the failure.

And these two registry entries are exported from another working windows 2008 server and imported in to this server. After this service was successfully started. ( Browser service as well started.