After installing EV client (9.0) outlook addins in outlook 2007 there is no icons are showing like below . And user cannot open Archived emails with attachments.
Why above EV icons are not showing in outlook toolbar?
Symantec introduced a utility called ResetEVClient.exe with the release of Enterprise Vault 7.0 onawrds. This utility is included on the user’s workstation when the client extensions are installed (\Program Files\Enterprise Vault\EVClient).
How to run ResetEVClient.exe
1. Close out of Outlook
2. Double-click on ResetEVClient.exe
3. Restart Outlook
Common Client Problems resolved by ResetEVClient.
- No Enterprise Vault toolbar icons in Outlook
- Enterprise Vault forms not showing in Outlook
- Archive Explorer is not showing the folder structure correctly
After run the ResetEVClient.exe utility all the EV icons could able to see in user outlook.
Ref: http://support.veritas.com/docs/293258
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