IT Infrastructure blog

May 8, 2010

Asking credentials in Enterprise Vault 8.0 users

Filed under: Enterprise Vault 8.0 — Akther @ 6:44 pm

Recently i got a chance to work with Symantec Enterprise Vault 8.0 ( Email archiving tool). After implementing this noticed that few of the users are getting credential window to give username and password to access their archived emails. It was annoying problem because who likes to give credential each time to access archive email

solution

All the users are using internet through proxy server. What we did we bypass the EV communication and add EV server name and EV site name in IE properties–>Connections –> Lan settings—> Bypass proxy server–>Here we give Evserver.domainname.com and Evsite.domainname.com

And few of the users are not using proxy server. So add EV server name and site name in to Intranet –>Security tab–>Site–>Advanced.

That’s all. issue has been resolved

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