IT Infrastructure blog

July 19, 2010

The name cannot be matched to a name in the address list

Filed under: Exchange 2007,Outlook — Akther @ 7:32 am

I got a escalated call from Service desk that they cannot solve one of the user outlook 2007 issue. 

Issue

user changed his computer and the service desk trying to configure his outlook profile. At that time he was 

received below error.

Resolution

User name was hide from address book

Once we removed the check box, he was able to create his profile

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