IT Infrastructure blog

November 22, 2010

Status code 71 in Veritas Netbackup server for Exchange Mail box backup

Filed under: Symantec Netbackup — Akther @ 6:36 pm

There was an issue to take backup of Exchange mailboxes  ( granular backup to say in Veritas terminology) through Symantec Veritas Netbackup.

Error code was showing 71 in Activity monitor.

Error was below

11/22/2010 3:23:46 PM – mounting Tp0066
11/22/2010 3:23:48 PM – Warning bpbrm(pid=2140) from client Exchange-cluster: WRN – unable to successfully enumerate folder: Microsoft Exchange Mailboxes:\
11/22/2010 3:23:48 PM – Warning bpbrm(pid=2140) from client Exchange-cluster: WRN – unable to successfully enumerate folder: Microsoft Exchange Mailboxes:\
11/22/2010 3:23:48 PM – Error bptm(pid=4636) socket operation failed – 10054 (at child.c.1294)
11/22/2010 3:23:48 PM – Warning bpbrm(pid=2140) from client Exchange-cluster: WRN – unable to successfully enumerate folder: Microsoft Exchange Mailboxes:\
11/22/2010 3:23:48 PM – Error bptm(pid=4636) unable to perform read from client socket, connection may have been broken
11/22/2010 3:23:48 PM – Error bpbrm(pid=2140) could not send server status message
11/22/2010 3:23:50 PM – end writing
none of the files in the file list exist(71)

SOLUTION/WORKAROUND:

1. Checked and found that we cannot browse and enumerate the mailboxes from the Exchnage policy \ Selections

2. Went to Exchange active node and configured the exchange backup account. ( Services–> Netbackup client–>logon tab–>give exchange admin account and password there). Then restart the netbackup service

3) Updated the changes using bprdreq command

C:\program files\veritas\netbackup\bin\admincmd >bprdreq -readconfig

 

4) ran the Mailbox backup manually. And it works fine.

 

Thanks

Akther

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