IT Infrastructure blog

January 12, 2012

EV Icons are not showing in Outlook 2007

Filed under: Enterprise Vault 8.0,Outlook — Akther @ 9:53 am
Tags: ,

After installing EV client (9.0) outlook addins  in outlook 2007  there is no icons are showing like below . And user cannot open Archived emails with attachments.

Why above EV icons are not showing in outlook toolbar?

Symantec introduced a utility called ResetEVClient.exe with the release of Enterprise Vault 7.0 onawrds. This utility is included on the user’s workstation when the client extensions are installed (\Program Files\Enterprise Vault\EVClient).

 

 

How to run ResetEVClient.exe
1. Close out of Outlook
2. Double-click on ResetEVClient.exe
3. Restart Outlook
Common Client Problems resolved by ResetEVClient.
– No Enterprise Vault toolbar icons in Outlook
– Enterprise Vault forms not showing in Outlook
– Archive Explorer is not showing the folder structure correctly
After run the ResetEVClient.exe utility all the EV icons could able to see in user outlook.

Ref: http://support.veritas.com/docs/293258

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2 Comments »

  1. Hi there, I’m having the same problem with the icons not showing in Outlook after installing EV Client. I’ve tried every possible way (i.e. uninstall and reinstalling outlook and etc…) including “resetEVClient”, but no luck. Any other suggestion? Also, I was advise to check and make sure Enterprise Vault is not “Disabled” under Help > Disabled Items… and make sure Enterprise Vault Add-In is in the Trust Center > Add-Ins. Please help…

    Comment by Tommy C — April 19, 2012 @ 7:23 pm | Reply

  2. Check that you have turn on dcom on client

    Comment by Raf — August 21, 2013 @ 11:49 am | Reply


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