After installing EV client (9.0) outlook addins in outlook 2007 there is no icons are showing like below . And user cannot open Archived emails with attachments.
Why above EV icons are not showing in outlook toolbar?
Symantec introduced a utility called ResetEVClient.exe with the release of Enterprise Vault 7.0 onawrds. This utility is included on the user’s workstation when the client extensions are installed (\Program Files\Enterprise Vault\EVClient).
How to run ResetEVClient.exe
1. Close out of Outlook
2. Double-click on ResetEVClient.exe
3. Restart Outlook
Common Client Problems resolved by ResetEVClient.
– No Enterprise Vault toolbar icons in Outlook
– Enterprise Vault forms not showing in Outlook
– Archive Explorer is not showing the folder structure correctly
After run the ResetEVClient.exe utility all the EV icons could able to see in user outlook.
When we create any users , groups or change any object it’s not showing in outlook address book. But these changes we can see immediately in OWA.
We are running Exchange 2007 Server with CCR configuration.
Server1 is Active node
Server2 is passive node.
Cluster name – Exchangecluster
There are some hardware issues in server1 and we change cluster in to server2. Exactly after this issue started. To see the changes in address book we need to change a value in Registry.
The path is
HKLM–> System–> Current control set–>Services–>MSExchangeSA–>parameters–>Here you can see the cluster name–>can see EnableOabGenOnThisNode value–> change value in to current active node.In this case server2, then exit and go to outlook client and download address book. We can see the changes in outllok address book.
you have to update offline address book in Active mailbox cluster role through Exchange management console ( organization configuration–> Mail box role–> offline address book Tab)
I got a escalated call from Service desk that they cannot solve one of the user outlook 2007 issue.
user changed his computer and the service desk trying to configure his outlook profile. At that time he was
received below error.
User name was hide from address book
Once we removed the check box, he was able to create his profile
Cannot start Microsoft Office Outlook 2003. MAPI32.DLL is corrupt or the wrong version.
Locate and then open the following folder on your computer: C:\Program Files\Common Files\System\Msmapi\1033
Right-click the MSMapi32.dll file, and then click Rename.
Just close the outlook and open. It’s works like charm
One of the user is facing this issue in my company. No other user is facing this issue. When ever he start out look 2007 one dialoag box is coming for authentication. After giving username and password ( remember password check box selected) also it is again asking same window after some time. So it is annoying user and me to !
user was upgraded outlook 2003 to 2007. No other changes he done. After some investigation i have found solution. He is using Windows XP OS and Exchange 2007 we are using.
Control pannel –>User accounts –> Advanced Tab–>manage password–>Add Exchange server name, Username.
Removed outlook anywhere option from outlook.
Open outlook–> It will again ask for password. Give it and select remember password check box.
It worked for me like a charm. I have seen in news groups with same issue and other resolution. Any how it resolved my issues . So i thought to share my experiance, may be it will help some one.
A user complaints that she is unable to delete her mail from outbox.
First try in outlook /safe but didn’t solve. Then try with exchange work offline, but still unable to remove mail from outbox.
Then remove Exchange Cache Mode —> tools—>email accounts—>view or change—->more settings—>Advanced—->remove Exchange Cache Mode. Then close and open outlook- then open outbox . Now able to delete email.
How can we recover deleted mails if it is shift delete ( hard delete)
Yes we can able to restore 🙂 how …..?
This task has to perform from Client machine.
All deleted mails can recover from MS Outllok–> Tools–>Recover deleted items except shift delete mails.
To get this you need to edit registry. ( care full… you must take a backup of registry before make any changes)
Regedt32 –-> Hkey-Local-Machine–> Software–>Microsoft–> Exchange–>Client–>Option–> Right click–>new Dword Value–>type DumpsterAlwaysOn–> Give value1 (choose hexadecimal)
Go to Tools–>Recover deleted items–>here could see the deleted mail.